Ammar Aljohani

About

IT Support · App Developer · Problem Solver

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Who I Am

IT Support Specialist with hands-on experience in technical support, help desk operations, and network troubleshooting. I also build mobile and desktop applications — I hold a Diploma in Programming & Web Development and code in Flutter, C#, and React. This dual perspective lets me understand technical issues from both the support and development side.

Core skills

Technical Support Microsoft 365 Active Directory Network Support Flutter C# / WPF React

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What I bring

Microsoft 365 & AD — account management, access control, password resets
Network support — IP, DNS, DHCP, connectivity troubleshooting
Hardware & software — PC maintenance, printer setup, Windows installation
Help desk — ticket tracking, user support, escalation management
App development — Flutter, C# WPF, React for internal tools & dashboards

Education

TVTC — Technical & Vocational Training Corporation

Diploma in Programming & Web Development Technology

Mar 2023 – Aug 2025

Experience

Where I've worked

Jun 2025 – Aug 2025

Trainee Technician

Marafiq · Internship · Yanbu

Completed a 2-month technical internship at Marafiq in Yanbu. Gained hands-on experience in technical support and troubleshooting for internal systems, PC maintenance and hardware/software issue resolution, assisting the IT team with daily operational tasks, and understanding corporate IT infrastructure and support workflows. This internship enhanced my problem-solving skills and provided real-world exposure to technical support in a professional environment.

Projects

Things I've built

IT Service Desk Dashboard

C# WPF SQL Server

Full-featured dashboard for managing support tickets and company devices. Includes role-based login (Admin, Technician, User), device tracking, real-time stats, Arabic/English bilingual UI, and Dark/Light themes.

Dec 2025 C# · WPF · SQL

FND App — Yanbu Guide

Flutter Firebase Maps API

Mobile application offering an interactive guide to Yanbu city. Features include Google Maps integration, user profiles, real-time data sync, and a smart search system for local businesses and landmarks.

Dec 2025 – Present Flutter · Firebase

Certifications